Privacy policy
Farm Food Organics Last updated: July 28, 2026
Farm Food Organics ("we," "us," "our," "the Company") operates the website [www.farmfoodorganics.com] (the "Site") and related services (together, the "Services"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you.
By using the Site or placing an order with us, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Farm Food Organics is registered and based in Indore, Madhya Pradesh, India. We supply organic botanical powders and related products to businesses and consumers.
For any privacy-related queries, you can contact us at:
- Email: [privacy@farmfoodorganics.com]
- Address: Farm Food Organics, Indore, Madhya Pradesh, India
- Phone: [insert phone number]
2. Information We Collect
2.1 Information You Provide to Us
- Contact details: name, email address, phone number, billing and shipping address
- Account information: username, password, order history, saved addresses
- Order and payment information: items purchased, order value, payment method (card details are processed directly by our payment processor and are not stored on our servers)
- Communications: messages you send us via email, contact forms, WhatsApp, or customer support
- Business details (for B2B/wholesale customers): company name, GST number, business address, purchase order details
2.2 Information Collected Automatically
- Device and usage data: IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring website
- Cookies and tracking technologies: see Section 5 below
- Location data: approximate location derived from your IP address, used for currency, shipping estimates, and localization
2.3 Information from Third Parties
- Payment confirmation and fraud-check data from our payment gateway
- Delivery status updates from our shipping and logistics partners
- Marketing engagement data from email/SMS service providers (opens, clicks)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including payment, shipping, and customer service
- Create and manage your account
- Communicate with you about orders, promotions, product updates, and policy changes
- Improve our Site, products, and customer experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal, tax, and regulatory obligations (including GST/invoicing requirements under Indian law)
- Send marketing communications, where you have opted in — you can unsubscribe at any time
4. How We Share Your Information
We do not sell your personal information. We share information only as necessary with:
- Service providers: Shopify (our e-commerce platform), payment gateways, courier/logistics partners, email and SMS marketing platforms, and website analytics providers — each acting on our instructions and solely to help us operate the Site and fulfil orders
- Legal and regulatory authorities: where required by law, court order, or to protect our rights, property, or safety, or that of our customers
- Business transfers: in the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to confidentiality safeguards
All third-party service providers are required to protect your information and use it only for the purposes we specify.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Keep items in your cart and remember your preferences
- Understand how visitors use the Site (analytics)
- Show relevant advertising and measure ad performance (where enabled)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as your ability to check out.
6. Data Retention
We retain personal information for as long as necessary to:
- Fulfil the purposes described in this Policy
- Meet legal, accounting, tax, and reporting requirements (e.g., GST records under Indian law)
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards — including SSL encryption on our Site and PCI-DSS compliant payment processing — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Object to or restrict certain processing of your information
- Request a copy of your data in a portable format
For customers in India: these rights are provided in accordance with the Digital Personal Data Protection Act, 2023, and applicable rules under the Information Technology Act, 2000.
For customers outside India (e.g., in the EU/UK): additional rights may apply under GDPR or equivalent local data protection law.
To exercise any of these rights, contact us at the email address in Section 1. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. International Data Transfers
As we may use service providers located outside India (e.g., cloud hosting, analytics, email platforms), your information may be transferred to and processed in countries with different data protection laws than your own. We take steps to ensure such providers offer an adequate level of protection.
11. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page indicates when the Policy was last revised. Material changes will be notified via the Site or email where appropriate.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Farm Food Organics Email: [privacy@farmfoodorganics.com] Address: Indore, Madhya Pradesh, India