Shipping policy
Farm Food Organics Last updated: July 28, 2026
Thank you for shopping with Farm Food Organics. This Shipping Policy explains how we process, pack, and deliver your orders, along with timelines, charges, and what to do if something goes wrong in transit.
1. Order Processing Time
- Orders are processed within 1–2 business days of payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- During sales, festive periods, or bulk/B2B orders, processing may take 2–4 business days — we'll notify you if there's a longer delay.
- You will receive an order confirmation email/SMS once your order is placed, and a shipping confirmation with tracking details once it is dispatched.
2. Shipping Destinations
- We currently ship across India, to all serviceable pin codes covered by our courier partners.
- For international orders, please contact us at [orders@farmfoodorganics.com] before placing your order to confirm availability, shipping cost, and delivery timelines to your country.
3. Delivery Timelines
| Location | Estimated Delivery Time |
|---|---|
| Metro cities (Delhi, Mumbai, Bengaluru, Indore, etc.) | 3–5 business days |
| Other cities/towns | 5–8 business days |
| Remote/rural areas | 7–10 business days |
| International (where applicable) | 10–20 business days |
Delivery timelines are estimates and start from the date of dispatch, not the date of order. Actual delivery may vary due to courier delays, weather, regional restrictions, or circumstances beyond our control.
4. Shipping Charges
- Free shipping on all prepaid orders above ₹499 (or as displayed at checkout).
- A flat shipping fee applies on orders below the free-shipping threshold — the exact amount is shown at checkout before payment.
- Cash on Delivery (COD) orders may carry an additional COD handling fee, shown at checkout.
- For bulk/B2B and export orders, shipping charges are quoted separately based on order volume and destination.
5. Order Tracking
- Once your order is dispatched, you'll receive a tracking link via email/SMS/WhatsApp.
- You can also track your order anytime from the Order Status page or your account on our Site.
- If tracking isn't updating for more than 48 hours, please contact our support team.
6. Packaging
All products are carefully sealed and packed in tamper-evident, food-safe packaging to preserve freshness and prevent damage in transit. For bulk/B2B orders, packaging is done as per agreed specifications (bags, drums, or cartons).
7. Delayed, Lost, or Damaged Shipments
- If your order is significantly delayed beyond the estimated delivery window, please reach out to us with your order number and we'll investigate with our courier partner.
- If a package arrives damaged or tampered with, please record an unboxing video (if possible) and contact us within 48 hours of delivery at [orders@farmfoodorganics.com] with photos/videos and your order number, so we can arrange a replacement or refund.
- If a shipment is marked "delivered" but not received, please contact us within 48 hours so we can raise an investigation with the courier.
8. Undelivered / Returned-to-Origin (RTO) Orders
Orders may be returned to us if:
- The delivery address is incomplete or incorrect
- The recipient is unavailable after multiple delivery attempts
- The recipient refuses the shipment
In such cases, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our [Refund Policy], minus original shipping costs where applicable.
9. Address Changes & Order Cancellations
- Address changes or order cancellations can be requested only before the order is dispatched. Once shipped, we're unable to modify the delivery address.
- To request a change, contact us as soon as possible at [orders@farmfoodorganics.com] with your order number.
10. Bulk & B2B Orders
For wholesale/B2B orders (multi-SKU, bulk botanical powder quantities), shipping method, freight terms (e.g., Ex-Works, FOB, CIF), and delivery timelines are confirmed individually at the time of order/PO confirmation, based on destination and order volume.
11. Contact Us
For any shipping-related questions, reach out to us at:
Farm Food Organics Email: [orders@farmfoodorganics.com] Address: Indore, Madhya Pradesh, India Phone: [insert phone number]