Terms of service

Farm Food Organics Last updated: July 28, 2026

Welcome to Farm Food Organics. These Terms of Service ("Terms") govern your access to and use of [www.farmfoodorganics.com] (the "Site") and any purchase you make from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Farm Food Organics is based in Indore, Madhya Pradesh, India, and supplies organic botanical powders and related products to both individual (B2C) and business (B2B/wholesale) customers.

2. Eligibility

  • You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on this Site.
  • By using the Site, you confirm that all information you provide is accurate, current, and complete.
  • We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion, including where we suspect fraud, misuse, or a violation of these Terms.

3. Products

  • We make reasonable efforts to display product descriptions, images, and specifications (e.g., botanical origin, packaging, certifications) accurately. Minor variations in color, texture, or appearance may occur due to the natural nature of botanical products.
  • Product availability, pricing, and specifications are subject to change without notice.
  • Our products are intended for the purposes described on the Site (e.g., culinary, cosmetic, or industrial botanical powder use, as applicable) and are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified professional before use for any medicinal or therapeutic purpose.
  • For B2B/bulk orders, product specifications (SKU, quantity, quality parameters) are as confirmed in the applicable quotation, purchase order, or invoice.

4. Orders & Pricing

  • All prices are listed in Indian Rupees (₹) unless stated otherwise, and are exclusive/inclusive of applicable taxes as indicated at checkout.
  • Placing an order constitutes an offer to purchase; we reserve the right to accept or decline any order, including due to pricing errors, stock unavailability, or suspected fraudulent activity.
  • Order confirmation via email/SMS does not guarantee product availability until the order is dispatched.
  • For bulk/B2B orders, pricing, minimum order quantities, and payment terms are as agreed in the relevant quotation or purchase order.

5. Payments

  • We accept payment via the methods displayed at checkout (cards, UPI, net banking, wallets, and Cash on Delivery where available).
  • Payments are processed through secure third-party payment gateways; we do not store your full card details on our servers.
  • For COD orders, additional handling charges may apply as shown at checkout.

6. Shipping, Returns & Refunds

Shipping timelines, charges, and delivery terms are governed by our [Shipping Policy]. Returns and refunds are governed by our [Return & Refund Policy], which follows a strict no-return policy — refunds are issued only where an order is not fulfilled (e.g., non-delivery, dispatch error, or confirmed transit damage), as detailed in that policy.

7. Account Responsibilities

  • If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • Notify us immediately at [support@farmfoodorganics.com] if you suspect unauthorized use of your account.

8. Intellectual Property

  • All content on the Site — including the Farm Food Organics name, logo, product photography, descriptions, graphics, and layout — is owned by or licensed to Farm Food Organics and protected by applicable intellectual property laws.
  • You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.

9. Prohibited Use

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to the Site, our systems, or other users' accounts
  • Upload or transmit viruses, malicious code, or engage in activity that disrupts the Site
  • Use automated means (bots, scrapers) to access or extract data from the Site without permission
  • Resell products purchased through the Site in a manner that violates applicable law or our B2B agreements

10. Limitation of Liability

  • To the maximum extent permitted by law, Farm Food Organics shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products, including loss of profits, data, or business opportunity.
  • Our total liability for any claim relating to your order shall not exceed the amount paid by you for the relevant order.
  • Nothing in these Terms limits liability that cannot be excluded under applicable Indian consumer protection law.

11. Disclaimer of Warranties

The Site and products are provided on an "as is" and "as available" basis. While we take care in sourcing and packaging our botanical powders, we do not warrant that the Site will be uninterrupted or error-free, or that products will meet every individual expectation beyond the specifications stated at the time of sale.

12. Indemnification

You agree to indemnify and hold Farm Food Organics, its owners, and employees harmless from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of the Site, violation of these Terms, or violation of any law or third-party right.

13. Third-Party Links & Services

The Site may link to or use third-party services (payment gateways, courier partners, analytics, marketing tools). We are not responsible for the content, policies, or practices of these third parties.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh, India.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, or legal requirements. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

For any questions about these Terms, please contact:

Farm Food Organics Email: [support@farmfoodorganics.com] Address: Indore, Madhya Pradesh, India Phone: [insert phone number]