Refund policy

Farm Food Organics Last updated: July 28, 2026

At Farm Food Organics, our products are food-grade organic botanical powders. Because of the nature of these products, we follow a strict no-return, no-exchange policy. Refunds are issued only in the specific situations described below — primarily where an order has not been fulfilled or delivered.

1. No Returns or Exchanges

  • We do not accept returns or exchanges on any product, once an order has been delivered.
  • This applies to all products regardless of quantity, packaging, or reason — including change of mind, incorrect selection by the customer, or dislike of taste/smell/texture.
  • This policy exists because our products are consumable, food-grade botanical powders — once a package leaves our facility and reaches the customer, we cannot guarantee its purity, hygiene, or storage conditions if returned, and cannot resell or reuse it.
  • Please review your order carefully (product, quantity, and delivery address) before completing checkout, as it cannot be changed, returned, or exchanged after dispatch.

2. When a Refund IS Applicable

A refund will be issued only if your order was not fulfilled, meaning one of the following applies:

  1. Order not delivered — the shipment is lost in transit, undelivered, or the courier confirms it cannot be delivered, and re-shipment is not possible or not accepted by you.
  2. Order not dispatched — we are unable to process/ship your order (e.g., out-of-stock item, fulfilment error on our end) and you choose not to wait or accept a substitute.
  3. Order cancelled before dispatch — you cancel the order and it has not yet been shipped (see our Shipping Policy for the cancellation window).
  4. Wrong item delivered — you received a completely different product than what you ordered (not a matter of taste/preference, but a genuine fulfilment error). In this case, we will arrange for pickup/verification and issue a refund or correct replacement, at our discretion.
  5. Damaged or tampered package on arrival — reported within 48 hours of delivery with photo/video evidence (see Section 4), confirming the product was compromised in transit and not due to mishandling after delivery.

Refunds are not applicable for:

  • Change of mind after delivery
  • Dissatisfaction with taste, smell, color, or texture of a genuinely delivered, undamaged, correctly-fulfilled product
  • Partial usage of a product before requesting a refund
  • Delays within the estimated delivery window mentioned in our Shipping Policy

3. How to Request a Refund

To request a refund under an eligible case above:

  1. Email us at [orders@farmfoodorganics.com] within 48 hours of the relevant event (delivery, non-delivery confirmation, or cancellation)
  2. Include your order number, registered email/phone number, and a brief description of the issue
  3. For damaged/tampered/wrong-item claims, attach clear photos or an unboxing video showing the issue and the shipping label

We will review your request within 3–5 business days and inform you of the outcome via email.

4. Damage & Tampering Claims

  • Damage or tampering must be reported within 48 hours of delivery.
  • We require photo/video evidence of the outer packaging, inner packaging, and the product itself.
  • Claims made after 48 hours, or without adequate evidence, cannot be processed, as we are unable to verify whether the damage occurred in transit or after delivery.

5. Refund Method & Timeline

  • Approved refunds are issued to the original payment method (card, UPI, net banking, wallet).
  • For Cash on Delivery (COD) orders, refunds are processed via bank transfer/UPI — you will be asked to share your bank details for this purpose.
  • Once approved, refunds are processed within 7–10 business days, though your bank or payment provider may take a few additional days to reflect the amount in your account.
  • Original shipping charges (if any) are non-refundable, except where the order was never fulfilled due to an error on our part.

6. Bulk & B2B Orders

For wholesale/B2B purchase orders, refund and credit-note terms (in cases of confirmed fulfilment errors, shortages, or non-delivery) are governed by the terms agreed at the time of the purchase order/invoice, and are handled directly with your account contact at Farm Food Organics.

7. Contact Us

For any questions about this policy or to raise an eligible refund request:

Farm Food Organics Email: [orders@farmfoodorganics.com] Address: Indore, Madhya Pradesh, India Phone: [insert phone number]